R, S., S, A., V, D., M, G., Joel, R. and P, S. 2024. Combining neural and semantic features in the analysis of being supportive in online feedback from customers. ITEGAM-JETIA. 10, 48 (Jul. 2024), 8-13. DOI:https://doi.org/10.5935/jetia.v10i48.1002.