Process mapping: A case study in the contract sector of the Public Defender’s office in the state of Amazonas. ITEGAM-JETIA, [S. l.], v. 9, n. 44, p. 54–62, 2023. DOI: 10.5935/jetia.v9i44.1012. Disponível em: https://itegam-jetia.org/journal/index.php/jetia/article/view/1012. Acesso em: 22 oct. 2026.