Combining neural and semantic features in the analysis of being supportive in online feedback from customers. ITEGAM-JETIA, [S. l.], v. 10, n. 48, p. 8–13, 2024. DOI: 10.5935/jetia.v10i48.1002. Disponível em: https://itegam-jetia.org/journal/index.php/jetia/article/view/1002. Acesso em: 22 oct. 2026.