Identification of Patterns for Technological Incident Management in a Telecommunications Company, Period 2021–2024. ITEGAM-JETIA, [S. l.], v. 12, n. 59, p. 1545–1552, 2026. DOI: 10.5935/jetia.v12i59.3573. Disponível em: https://itegam-jetia.org/journal/index.php/jetia/article/view/3573. Acesso em: 22 oct. 2026.