Hospital Information System Utilization Moderates Digital Self-Efficacy, Person–Job Fit, and Work–Life Balance on Healthcare Service Performance

Abstract

Digital transformation in the healthcare sector has fundamentally changed the way healthcare workers provide services to patients. Hospitals are required to provide quality and efficient medical services through the implementation of an integrated hospital information system (GIS). This study aims to analyze the influence of digital self-efficacy, person-job fit, and work-life balance on healthcare worker performance in the digital era, with GIS as a moderating variable. This study uses an explanatory method to explain the causal relationship between variables. Digital self-efficacy, person-job fit, and work-life balance are conceptualized as independent variables in this study, healthcare worker performance as the dependent variable, and GIS as a moderating variable. The population consisted of nurses and midwives at Permata Keluarga Hospital. Using the Slovin formula, 190 respondents were obtained. Data were analyzed using Structural Equation Modeling (SEM) with SmartPLS version 4. The results show that digital self-efficacy, person-job fit, and work-life balance have a positive and significant influence on healthcare worker performance. The use of hospital information systems strengthens the relationship between work-life balance and healthcare worker performance, but does not strengthen the relationship involving digital self-efficacy and individual job fit.