A Design Science-Based Framework for CMMS Implementation in Public-Sector Engineering Maintenance

Resumo

Public-sector engineering maintenance organizations often struggle with fragmented information, poor traceability, and limited benefits from Computerized Maintenance Management Systems (CMMS). Although CMMS platforms are widely deployed, many implementations underperform due to weak governance, inconsistent data structures, and misalignment between organizational workflows and system configuration. Existing research emphasizes system functionality and post-implementation outcomes but provides limited guidance on structured implementation processes. This study develops and evaluates a prescriptive CMMS implementation framework using Design Science Research Methodology. The framework conceptualizes CMMS adoption as a socio-technical transformation integrating organizational readiness, standardized data governance, workflow alignment, user training, and continuous performance monitoring. Development was informed by document analysis and expert input, while evaluation employed operational CMMS data from a public-sector engineering maintenance organization managing safety-critical assets. Results indicate improved maintenance data completeness, enhanced work order traceability, greater asset information availability, and better integration between maintenance and inventory functions. Findings demonstrate that CMMS effectiveness depends primarily on disciplined implementation and organizational alignment rather than software deployment alone. The framework offers structured, practical guidance to reduce implementation risk and support evidence-based maintenance decision-making in public-sector environments.