“Mapping of processes as a tool for managing and controlling the production of bread in a bakery in Manaus (91-96)” (2018) ITEGAM-JETIA, 4(15), p. 91–96. Disponível em: https://itegam-jetia.org/journal/index.php/jetia/article/view/364 (Acesso em: 23 outubro 2026).