Aplicación de métodos-medición de tiempos como herramienta para mejorar la productividad en un salón de belleza

DOI: https://doi.org/10.5935/jetia.v8i35.817

Resumen

La herramienta Métodos-Medida de Tiempo (MTM) viene ganando terreno para ofrecer soluciones rentables para productos/servicios, enfocándose en la reducción de tiempos y eliminación de desperdicios. Con el objetivo de optimizar las operaciones, esta investigación tuvo como objetivo evaluar los resultados operativos de la herramienta MTM en un salón de belleza de tamaño mediano en la ciudad de Tianguá-CE. Para llevar a cabo el estudio se evaluaron los servicios que brinda el salón para verificar cuál era el más relevante, destacándose los servicios de manicure y pedicure. En estos servicios se realizó un diagnóstico del escenario actual y se aplicaron MTM para identificar oportunidades para su optimización. Luego de obtener los resultados y analizarlos, se logró reducir las actividades innecesarias en un 54,61% en el servicio de pedicura y en un 62,57% en el servicio de manicura, dando como resultado servicios más ágiles, eficientes y de bajo costo. Además de reducir actividades innecesarias, esta mejora fue posible mediante la estandarización de las demás actividades que componen el servicio y la reorganización del layout. Por lo tanto, se concluye que la aplicación del MTM proporcionó ganancias en la productividad y en la calidad del servicio prestado, ya que hubo una reducción de los desperdicios y una mayor agilidad en el servicio.

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Biografía del autor/a

Eliana de Jesus Lopes, MSc., Centro Universitario INTA – UNINTA, Sobral, Ceará, Brasil

Researcher in Logistics and Supply Chain Management at Federal University of Santa Catarina. Professor of Production Engineering at the INTA University Center. Master’s in production engineering at UFRN, PhD student in Production Engineering at UFSC. Area of interest, logistics, production management and quality management.

Antonia Bruna Vieira de Souza, Centro Universitario INTA – UNINTA, Sobral, Ceará, Brasil

Process Analyst at Grendene S/A. Production Engineer by the INTA University Center – UNINTA, Sobral-CE, Brazil. Area of interest, process and production management and quality management.

José Ítalo da Silva Pierre, Centro Universitario INTA – UNINTA, Sobral, Ceará, Brasil

Businessman. Production Engineer by the INTA University Center – UNINTA, Sobral-CE, Brazil. Area of interest, production management and business management.

Raimundo Alberto Rêgo Júnior, MSc., Centro Universitario INTA – UNINTA, Sobral, Ceará, Brasil

Professor of Production Engineering at the INTA University Center. Master’s in production engineering at UFRN. Area of interest, methods and process engineering, production management and quality management.

Flávio Albuquerque Ferreira da Ponte, Dr., University Center INTA – UNINTA, Sobral, Ceará, Brazil

Professor at the Center for Human and Exact Sciences at the INTA University Center. PhD in Chemical Engineering at UFC. Areas of interest chemical processes, materials management.

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Publicado
2022-06-30
Cómo citar
Lopes, E., Souza, A. B., Pierre, J. Ítalo, Júnior, R. A., & Ponte, F. (2022). Aplicación de métodos-medición de tiempos como herramienta para mejorar la productividad en un salón de belleza. ITEGAM-JETIA, 8(35), 20-26. https://doi.org/10.5935/jetia.v8i35.817
Número
v.8 n.35 2022
Sección
Articles
Creative Commons License
Esta obra está bajo licencia internacional Creative Commons Reconocimiento 4.0.