Professional qualification aimed at improving the customer

  • Gleiceanne Marques da Silva
  • Maria da Conceição da Silva Tenorio
  • Sônia de Andrade Terra

Abstract

The service quality is a differentiator that the company should offer when the customer meets this quality require preparation, qualification of employees who must go through a learning period is required. The objective of this article is to deploy one (Training and Development) program T & D for improving service to customers and employees. The methodologies and techniques were used through a case study conducted by a research field in City Radio Taxi company, through a questionnaire, interviews and direct observations. The results influenced the improvement of professional qualification, thus showing efficiency in the use of their service, fitness market with recovery and quality in customer service.

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Published
2017-12-22
How to Cite
Silva , G., Tenorio , M., & Terra , S. (2017). Professional qualification aimed at improving the customer. ITEGAM-JETIA, 2(8). Retrieved from https://itegam-jetia.org/journal/index.php/jetia/article/view/139
Section
Articles

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