REDUCTION OF SCRAP INDICATORS THROUGH QUALITY TOOLS: A CASE STUDY OF A TWO-WHEEL SEGMENT METALWORKING INDUSTRY

Abstract

The present study aims to show that the analysis and problem solving using the quality tools in a machining sector in a metallurgical company located in Manaus Industrial Pole is effective in order to maintain or improve the quality of products. Clarification and reduction of the real causes of problems are a permanent attention and an important mechanism for maintaining customer focus, ensured through the use of quality tools. In this case study, the tools are used to investigate root causes at all stages of the organization's domain and address nonconformities through corrective action and preventive action, clearly indicating the importance and effectiveness of results through their use systematized.